While both departments ostensibly work for the same hotel, their goals are often at opposite ends of the spectrum. To ensure both profit and good customer service, they need to be more closely aligned. Although alignment between the commercial departments of hotels should be a given, this is not always the case, particularly in regard […]
Do you question whether your Property Management System is correct and if it serves the delivery of your long-term strategies? One of the top long-term strategies, of course, would be to be successful, sustainable and profitable. Your top 3 investments in your establishment, therefore, are your staff, guests and the data which ‘lives’ in your […]
There are so many influencing factors to consider when setting a budget. It is a lengthy, but worthwhile exercise. The aim is always to: grow the business, set a realistic budget and get it as accurate as possible. Apart from outside influences like the economy, consumer price index, foreign exchange, politics and natural disasters, we […]
