Hotels spend enormous amounts of time and money attracting new guests. They invest in digital advertising, OTA visibility, promotions, partnerships, social media, and search campaigns – all to convince someone who has never stayed before to make a booking. But what about the guest who has already stayed with you? They know your hotel. They […]
One of the most expensive decisions a hotel can make is… doing nothing. In revenue management, hesitation often comes at a cost. Whether it’s waiting for competitors to change their rates, waiting for occupancy to improve, or waiting for clearer market signals, delayed decisions can mean missed revenue opportunities that are impossible to recover. The […]
When bookings slow down, many hotels instinctively reach for the same solution: lower the room rate. It feels like the quickest way to stimulate demand. After all, guests love a bargain – don’t they? Not necessarily. Today’s travelers don’t always choose the cheapest option. More often, they choose the option that offers the greatest perceived […]
When hotels talk about revenue risks, the conversation usually centres on market demand. Occupancy. Pricing. Distribution. Competition. Economic conditions. While these factors undoubtedly influence performance, one of the most significant threats to hotel revenue often goes unnoticed. Staff burnout. It’s easy to think of burnout as purely a human resources issue. But in reality, it […]
While guests are enjoying winter getaways, cosy fireplaces, and seasonal escapes, the most successful hotels are already thinking about spring. That may seem premature, but in hospitality, the best results rarely come from reacting to demand. They come from preparing for it. By the time the seasons change, guest behaviour has already begun to shift. […]
Reaching the halfway point of the year is more than just a milestone. For hotels, it’s one of the most valuable opportunities to pause, evaluate, and reset. The first six months have already told a story. They have revealed booking patterns, guest behaviour, operational strengths, market shifts, and commercial challenges. The question is no longer, […]
Packages have long been a valuable tool for hotels. Weekend escapes.Romantic getaways.Spa retreats.Family specials.Stay-and-dine offers. Done well, they increase perceived value, encourage ancillary spend, and help drive demand during quieter periods. But many hotels make one critical mistake. They create a package… …and then leave it unchanged for months – sometimes even years. Meanwhile, guest […]
Every hotel experiences demand declines. Economic uncertainty.Seasonal shifts.Market disruptions.Travel restrictions.Changes in consumer behavior. Demand fluctuations are part of hospitality. Yet when markets recover, something interesting often happens. Some hotels bounce back quickly. Others struggle for months – sometimes years – to regain their previous performance. The difference is rarely luck. And it is not always […]
For years, hospitality has looked to airlines for inspiration in revenue management. Dynamic pricing. Forecasting. Demand optimisation. Ancillary revenue. But in 2026, another industry is becoming an equally valuable source of inspiration: retail. The world’s most successful retail brands have mastered the art of influencing customer behaviour, creating emotional connections, and designing experiences that encourage […]
When hotels think about competition, they often focus on pricing. Who has the lowest rate?Who is running promotions?Who is ranking highest on the OTA? While these factors matter, the reality is that the competition begins long before a guest reaches the booking stage. In fact, by the time a potential guest is comparing rates, they […]