Breakfast isn’t just the first meal of the day; for hotels, it’s a golden opportunity to enhance brand reputation and bolster revenue streams. The morning meal experience, encompassing setting, food quality, service, and environment, serves as a pivotal aspect in shaping a hotel’s image and influencing revenue management strategies. Setting the Scene: Atmosphere Matters Picture […]
As 2023 almost draws to a close, it’s time to start budgeting and planning for a successful new year in your hospitality business! Here are 7 things you can do to start developing (and reaching) your revenue goals: Optimize distribution channels: To boost margins, optimizing your distribution channels is key. Evaluate costs per room sold, […]
In the hospitality sector, adopting sustainable practices can encompass various eco-friendly initiatives, irrespective of the size of the establishment. Here are some examples for GOING GREEN! 1) Enhance Energy Efficiency Prioritizing green practices in hospitality starts with evaluating and reducing energy consumption: Opt for energy-efficient appliances Embrace solar-powered technology Implement smart systems like HVAC Encourage […]
In the age of AI and Big Data, the integration of advanced technology is transforming various industries, including lodging and hospitality. Revenue management, a critical function in the hotel industry, is poised to benefit significantly from these innovations. The Growth Potential of AI: A study from McKinsey Global Institute has shown that the widespread adoption […]
It is a rather unsettling trying to plan for a future that is not quite as clear as we would like it to be. As we do not know where the end is or how long we must plan for to be in survival mode before we can thrive again, planning is super frustrating. The […]
WOW, we certainly live in a time of information overload. I went through a phase where I found it increasingly difficult to decide what is relevant, what is a duplication of information or what is just ‘fluff’. As an analytical thinker in the industry, I am constantly trying to find the final piece of the […]
The new norm, post-COVID, recovery and strategy have become the topics of conversation and focus of not only the hospitality industry but many other industries throughout South Africa and the globe. In moments of ambiguity, it is puzzling on where to focus your resources and energy and how best to bring revenue management concepts into […]
As everyone is working on post COVID strategies at present, one of the most asked questions we are faced with is what needs to happen with our rates. We all know that our number one focus in phase one of the strategy will be to recover demand as much as we can, but to what […]
Since OTAs make it difficult to tell the difference between hotel rooms and sectional title ones, guests may be disappointed in what they get for their money. This leads to negative customer experiences and bad reviews for the hotel. There can be no doubt that Booking.com and similar online travel agencies (OTAs) have revolutionised the […]
The tourism numbers are in and unfortunately they have not made for pleasant reading – for accommodation providers and the tourism industry as a whole. According to the PwC report, growth in foreign visitors to South Africa dropped to 1.7% last year, down from the 2.4% gain in 2017 and the 12.8% increase in 2016, […]